Airbnb is vastly outperforming traditional hospitality companies. Insights of Exponential Organisations help us understand how this is possible.read more
Shopping2020 is a cross industry research programme in the Netherlands investigating the changes in the field of selling products and services to consumers. The objective of Shopping2020 is to help Dutch businesses prepare themselves for the consumer and competition...read more
I typically wrestle with already intangible concepts like customer service and customer experience. While there is a body of evidence that clearly supports a ROI on investments in these areas, it often comes down to a leaders own experience or intuition. I would...read more
Perspectives on omnichannel operating models where online and brick-and-mortar companies adopting each others capabilities.read more
Discovery of innovative and disruptive concepts was on the minds of a selected contingent of IT executives, leaders and thinkers as we embarked on our journey to the Web Summit. Held every autumn for the last four years, the Summit has exploded in scale to over 20...read more
Customer Experience is a term that can’t be avoided in today’s business vocabulary. This is what it’s all about.read more
This article was originally published on Future Stores. Today’s retail competitive landscape can be easily compared to a land war in unknown territory against ever adapting foes. Fortunately, the wisdom of the ancient past can provide insights and clues about how to...read more
Companies are losing the race against the development of new technologies and their customer’s experiences are suffering. Originally published in the 2014 Customer Experience Predictions ebook. The pace of development of new and exciting technologies continues to...read more
Originally posted on the Qhuba website. Driven by technology, consumers will act more individually and rationally. Companies and organizations will have to address this with benefits-driven and consumer-focused IT. The traditional CIO role has to evolve into one of...read more
By Chris Parker (CoolExperience) and Erik Jan Bijvank (FONK mobile) This article is for executives in the business and technology domains who feel they need to get into the mobile application game, however are concerned (rightfully so) that there is a steep learning...read more
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.