“Exponential organisations are getting 10x performance above their traditional peers, just because of how they organise themselves,” is the observation of Salim Ismail in his recently published a book on the phenomena of Exponential Organisations (ExOs). Every...
Shopping2020 is a cross industry research programme in the Netherlands investigating the changes in the field of selling products and services to consumers. The objective of Shopping2020 is to help Dutch businesses prepare themselves for the consumer and competition...
I typically wrestle with already intangible concepts like customer service and customer experience. While there is a body of evidence that clearly supports a ROI on investments in these areas, it often comes down to a leaders own experience or intuition. I would...
Omnichannel Commerce is everywhere. Not only from the perspective of customers, but also in the press and media surrounding marketing and business. Everyone seems to moving their business towards and Omnichannel model. When trends like this become so powerful in...
Discovery of innovative and disruptive concepts was on the minds of a selected contingent of IT executives, leaders and thinkers as we embarked on our journey to the Web Summit. Held every autumn for the last four years, the Summit has exploded in scale to over 20...
This article was also published in the BAAS (boardroom as a service) magazine. There is a deep buzzing sound in the market. Some people hear it louder than others. It is getting louder every day for everyone. A few people are bothered enough by it to start looking...
