CIO SURVIVAL GUIDE PART 4: CONTRIBUTING TO A POSITIVE EMPLOYEE EXPERIENCE People Are Not Machines THE EMPLOYEE EXPERIENCE IS WHERE THE CUSTOMER EXPERIENCE BEGINS. CARING FOR YOUR CUSTOMERS IS SOMETHING YOUR EMPLOYEES MUST GENUINELY WANT TO DO. AS THE CIO, YOU CAN...
CIO SURVIVAL GUIDE PART 3: MAINTAINING EXCELLENT CUSTOMER RELATIONSHIPS B Ready For Relationships BEING IN A RELATIONSHIP IS HARD WORK. THE INCREASING DEMANDS ON EVERYONE’S TIME MAKES IT DIFFICULT FOR PEOPLE TO INVEST IN RELATIONSHIPS. STRONG EMOTIONAL CONNECTIONS...
CIO SURVIVAL GUIDE PART 2: DELIVERING EXCELLENT CUSTOMER SERVICE Hire the Smile, then Train the Skill TODAY’S CUSTOMERS DEMAND EVERYTHING. THEY DEMAND SERVICE INFORMATION ON AN ALMOST REAL-TIME BASIS, DELIVERED TO THE DEVICE OF THEIR CHOICE, AND AT A TIME WHICH...
CIO SURVIVAL GUIDE PART 1: DESIGNING GREAT USER EXPERIENCES Happy Customers Have More Fun THERE WAS A TIME WHEN THE USERS OF YOUR SYSTEMS WERE YOUR EMPLOYEES. NOW, YOUR USERS ARE PRIMARILY YOUR BUSINESS’S CUSTOMERS. TO THEM YOUR COMPANY MAY ONLY BE YOUR WEBSITE OR AN...
This article was originally published in the IBM Systems magazine. Driven to Succeed February 2005 | by Jim Utsler In today’s world of fiscal belt tightening, many organizations focus almost primarily on cost cutting as a way to meet managerial and board requests for...
